Community Manager

JOB DESCRIPTION

Above Industry Rates, Private Medical Insurance + 1 dependent, 15 days leave, Monthly Dinner & Lunch. Join Us!

Go-Va provides clients based mostly in Australia with offshore employees. We are a managed operations company, not a BPO. You will work in the Go-Va office in Cebu and have direct contact daily with your client’s company, who will train you in their policies and procedures. Go-Va management on-site is there to support you and we provide you with many benefits. For this role, you will be working with a US based client.

Our client is currently working on our incubator model. This model allows US-based clients to start up their own office in the Philippines. The position will start on GO-Va payroll and be located at the GAGFA building. On the 1st of October, the position will move to Momentfeed payroll and be located in their own office in IT Park.

The Community Manager at MomentFeed provides a great opportunity to grow your career and develop a wide array of skills. You will be playing a critical role in the ongoing management of our customers’ online presence as well as paid media campaigns We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act as the face and voice of our customers brand and manage all community communications.

YOU WILL

• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

SHOULD HAVE:

• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field

If you believe you’re the right person for this role APPLY NOW at http://www.go-va.com.ph/application-form/.

(Please make sure that you have answered our online application )

Salary is negotiable based on skills years of experience.

Interview and Assessment will be at: GO Virtual Assistants, Inc. 8th Floor Gagfa Tower, F. Cabahug Road, Mabolo, Cebu City (We are located next the Sykes Building)

We look forward to hearing from you.

Tagged as: manager