Support Representative
JOB DESCRIPTION
Above Industry Rates, Private Medical Insurance + 1 dependent, 15 days leave, Monthly Dinner & Lunch. Join Us!.
Go-Va provides clients based mostly in Australia with offshore employees. We are a managed operations company, not a BPO. You will work in the Go-Va office in Cebu and have direct contact daily with your client’s company, who will train you in their policies and procedures. Go-Va management on-site is there to support you and we provide you with many benefits.
For this role, you will be working with a US based client.
Our client is currently working on our incubator model. This model allows US-based clients to start up their own office in the Philippines. The position will start on GO-Va payroll and be located at the GAGFA building. On the 1st of October, the position will move to Momentfeed payroll and be located in their own office in IT Park.
ABOUT MOMENTFEED
MomentFeed is the leader in enterprise, software-as-a-service (SaaS) localized marketing solutions. Our digital marketing platform connects brands and consumers at the local level. The platform empowers multi-location global brands to capture local audiences, engage with consumers in authentic and locally relevant ways, and measure campaign performance down to the point of sale. MomentFeed helps marketers succeed in the mobile era by unifying Facebook, Foursquare, Google, Instagram, Twitter, Yelp and other social platforms for efficient management across all business locations. Our 300 customers include Starbucks, Sephora, and Avis/Budget among many others.
If you want to be an integral part of a rapidly growing, cutting-edge California technology company with venture capital backing and huge growth potential that believes in taking risks and that revolutionary ideas can come from anywhere and anyone, MomentFeed may be a fit for you.
MOMENT FEED’s BENEFITS:
- Competitive Pay
- 10% Bonus Yearly Based on Performance
- Paid Time Off 0-2 Years (15 days) 2-5 Years (17 Days) 5 Years Plus (20 Days)
- No Sick Notes Required, Flexible Days Off
- Insurance – 250 K/ Illness Employee and 150k/ Illness 2 Dependents
- Thursday Free Lunches (Catered to the office)
- Allowance for Gym Membership (Php 1500/ Month)
- Allowance for Travel to Work (Php 1500/ Month)
- An employee of the month Bonus (Php 2500/ Month)
- Referral Bonus: (Php 5000/ Month)
- Monthly Team Dinners
- Opportunity for Career Growth, And to work directly for a VC Funded California Software Company
INTERESTED? HERE’S WHAT WE ARE LOOKING FOR:
MomentFeed is looking for an ambitious new team member to serve as a Client Support Representative.
This person must be a versatile candidate that can work closely with MomentFeed’s Technical Services, Client Success, Product, Sales, and Marketing teams. This team member will report to our Director of Client Support and will interact with our rapidly growing customer base every day. The position offers a great way to get a wide range of experience working with a fast-growing tech company.
- Bachelor’s Degree
- 5+ years in a client facing support role
- Ability to understand highly complex or technical concepts and translate them to a non- technical audience
- Ability to think quickly and react appropriately when challenged with unfamiliar scenarios
- Relentless curiosity and determination to investigate complex issues
- Strong self-discipline, and the ability to work both independently and as part of a team
- Ability to juggle multiple tasks/projects and prioritize based on urgency & importance
- Impeccable written and verbal communication, time management and organizational skills
- Passion for technology and continued learning
- Knowledge of web development: HTML, CSS, JavaScript, AngularJS is an advantage
THE TASK:
- Triage, respond to and troubleshoot a high-volume of inbound client support requests while maintaining a high standard of client satisfaction
- Resolve support requests in a timely manner
- Investigate, diagnose and document product bugs that are affecting clients, and communicate the resolution priority appropriately to the QA and engineering teams
- Serve as liaison between clients and MomentFeed’s support and product/engineering teams for technical issues and escalations
- Serve as MomentFeed platform expert for both internal teams and MomentFeed’s client base
If you believe you’re the right person for this role APPLY NOW at http://www.go-va.com.ph/application-form/.
(Please make sure that you have answered our online application )
Salary is negotiable based on skills years of experience.
Interview and Assessment will be at: GO Virtual Assistants, Inc. 8th Floor Gagfa Tower, F. Cabahug Road, Mabolo, Cebu City (We are located next the Sykes Building)
We look forward to hearing from you.