Reports Analyst Full Time
JOB DESCRIPTION
Day Shift! Above Industry Rates, Private Medical Insurance + 1 dependent, 15 days leave, Monthly Dinner & Lunch. Join Us!
Go-VA provides clients based in Australia with offshore employees. We are managed operations, not a BPO. You will work in the Go-Va office in Cebu and have direct contact with your Australian company on a daily basis who will train you in their policies and procedures. Go-Va management on site is there to support you and we provide you with many benefits.
Experience Required:
- 2+ years’ experience in direct customer facing role
- Experience managing projects and/or events
- Experience working to resolve customer issues to a successful outcome
- Experience working with a variety of stakeholders
- Strong interpersonal and relationship building skills, including the ability to liaise and negotiate effectively with internal and external stakeholders
- The ability to act without supervision when your manager is not available
Knowledge / Skills:
- Advanced Microsoft Office Suite Skills
- Strong Problem Solving Skills
- Strong customer service skills
- Excellent negotiation skills
- Great attention to detail
- Excellent written and verbal communication skills
- Ability to work in a complex environment with multiple stakeholders
- Strong IT troubleshooting skills
Tasks:
Program Delivery:
- Work in partnership with the sales team to own the delivery of the client brief
- Engage and organize all key internal and external stakeholders to support the delivery of the client brief (e.g. product development, facilitator engagement, resource printing)
- Utilise project management skills to ensure the logistics and milestones for each program are achieved (e.g. participants registered, program materials delivered on time, facilitator has
- received all logistical information for training)
- Meet the required budget outcomes for each program through effective processing of purchase orders and invoices
- Gathering feedback is at the heart of measuring the success of every program and this information informs the continuous improvement cycle
Team Contribution:
- Contribute to a productive working environment through constructive, appropriate and timely communication to team and others
- Support the broader customer success team in delivering exceptional customer service and operational excellence
- Supporting when required the delivery of VET Student Support
- Participate in Scentia initiatives and activities
Customer Experience:
- Engage with the customer and their participants in a manner that ensures we are famous for our support
- Ensure internal stakeholders (e.g. CS sales, facilitators) are supported with the same levels of customer service excellence as external customers
Compliance:
- Ensure the workplace and venues are safe for all stakeholders by adhering to all WH & S compliance requirements
- Ensure adherence to education standards including RTO, Higher Education and CRICOS requirements
- Identify opportunities for continuous improvement
Applicants must be willing to work in Cebu City.
If you believe you’re the right person for this role APPLY NOW at http://www.go-va.com.ph/application-form/.
(Please make sure that you have answered our online application )
Salary is negotiable based on skills years of experience.
Interview and Assessment will be at: GO Virtual Assistants, Inc. 8th Floor Gagfa Tower, F. Cabahug Road, Mabolo, Cebu City (We are located next the Sykes Building)
We look forward to hearing from you.