IT Helpdesk Full Time

JOB DESCRIPTION
Day Shift. Above Industry Rates, Private Medical Insurance + 1 dependent, 15 days leave, Monthly Dinner Lunch. Join Us!
Go-VA provides clients based in Australia with offshore employees. We are a managed operations, not a BPO.You will work in the Go-VA office in Cebu and have direct contact with the Australian company on a daily basis who will train you in their policies and procedures. Go-VA management on site is there to support you and we provide you with many benefits.

Experience:

2-4 Years of Relevant experience
Key Accountabilities and Responsibilities:

• First and Second Line Support
• Supporting all levels of IT infrastructure, from basic desktop support to troubleshooting complex company-wide issues
• Help internal staff with accounting application (server and cloud based) related issues
• Installation, Updates (Patching) and troubleshooting the applications and OS used in our organization
• Managing service requests, incidents, and problems through a ticketing system.
• Advanced troubleshooting and administration of Windows-based applications,
• OperatingSystems(Desktop and Server)
• Performing and maintaining asset inventory
• Troubleshooting LAN based network as well VPN related issue at the desktop level.
• Performing ad-hoc project activities
• Reporting license usages, preparing hardware quotes and follow ups

Desired Profile

• Two to four years of system administration experience or desktop/server support experience
• Excellent communication (verbal and written) and interpersonal skills. Ability to communicate with global team in English is required
• Should have good aptitude for troubleshooting desktop and server related issues
• Should possess desktop and server support knowledge primarily related to Windows operating systems
• Should have workable knowledge of Windows 2008/2012 Server Technologies
• Ability to diagnose and resolve technical problems independently as well as in collaboration with a team
• Knowledge of Citrix, VMware and Cloud technologies is an added advantage
• A strong work ethic and a positive attitude
• Ability to self-motivate and work in a small-team environment
• Microsoft Certifications – MCP / MCSA / MCSE (is a MUST HAVE)