Reports Analyst
JOB DESCRIPTION
Day Shift! Above Industry Rates, Private Medical Insurance + 1 dependent, 15 days leave, Monthly Dinner & Lunch. Join Us!
Go-VA provides clients based in Australia with offshore employees. We are managed operations, not a BPO. You will work in the Go-Va office in Cebu and have direct contact with your Australian company on a daily basis who will train you in their policies and procedures. Go-Va management on site is there to support you and we provide you with many benefits.
Experience Required:
- 2+ years’ experience in direct customer facing role
- Experience managing projects and/or events
- Experience working to resolve customer issues to a successful outcome
- Experience working with a variety of stakeholders
- Strong interpersonal and relationship building skills, including the ability to liaise and negotiate effectively with internal and external stakeholders
- The ability to act without supervision when your manager is not available
Knowledge / Skills:
- Salesforce reporting experience
- Advanced Microsoft Office Suite Skills (in particular MS-Excel including the use of macros, pivot tables and VLOOKUPs)
- Working with reporting packages
- Strong Problem Solving Skills
- Great attention to detail
- Excellent written and verbal communication skills
- Ability to work in a complex environment with multiple stakeholders
- Strong IT troubleshooting skills
- 2+ years’ experience in a reporting analyst role
Tasks:
Data Collection and Analysis
Collecting and analyzing key business data is critical to support decision making across the business.
- Understand the relevant systems (Salesforce, Genesys) and how to extract key raw data
- Interpret data and analyse results aiming to produce business insights
- Identify, analyse and interpret trends or patters relating to key performance indicators in complex data sets
- Identify anomalies in complex data sets
- Filter and clean data
Reporting:
Producing reports that take raw data and allow end users to understand the insights will be the defining output of this role.
- Use analysed data to create reports that provide business insights and improve business decision making and that are user friendly
- Innovate the reporting capability to use more powerful reporting methods and tools
Compliance:
- Ensure adherence to education standards including RTO, Higher Education and CRICOS requirements
- Identify opportunities for continuous improvement
Applicants must be willing to work in Cebu City.
If you believe you’re the right person for this role APPLY NOW at http://www.go-va.com.ph/application-form/.
(Please make sure that you have answered our online application )
Salary is negotiable based on skills years of experience.
Interview and Assessment will be at: GO Virtual Assistants, Inc. 8th Floor Gagfa Tower, F. Cabahug Road, Mabolo, Cebu City (We are located next the Sykes Building)
We look forward to hearing from you.