CSR Full Time

JOB DESCRIPTION

Above Industry Rates, Private Medical Insurance + 1 dependant, 15 days leave, Monthly Dinner Lunch. Join Us!
Go-Va provides clients based in Australia (mostly) with offshore employees. We are a managed operations, not a BPO.You will work in the Go-Va office in Cebu and have direct contact with your Australian company on a daily basis who will train you in their policies and procedures. Go-Va management on site is there to support you and we provide you with many benefits.

• The customer service representative will be using Zendesk to complete client’s requests.
• Update their store locations on client’s platform.
• The customer service representative will learn to make those changes on client’s database while updating the clients of their current status.
• The representative must have good attention to detail, and review the account specific notes before making changes.
• Must have experience with Excel and spreadsheets.
• Must have strong communication skills, as we’ll be adjusting the process in the near future.
• Open for Night Shift schedule.
• Candidate must possess at least a Bachelor’s/College Degree, any field.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Cebu City.
• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
• Full-Time position(s) available.

Tagged as: CSR