Digital Presence Specialist

JOB DESCRIPTION

Above Industry Rates, Private Medical Insurance + 1 dependent, 15 days leave, Monthly Dinner & Lunch. Join Us!

Go-Va provides clients based mostly in Australia with offshore employees. We are a managed operations company, not a BPO. You will work in the Go-Va office in Cebu and have direct contact daily with your client’s company, who will train you in their policies and procedures. Go-Va management on-site is there to support you and we provide you with many benefits.

For this role, you will be working with a US based client.

Our client is currently working on our incubator model. This model allows US-based clients to start up their own office in the Philippines. The position will start on GO-Va payroll and be located at the GAGFA building. On the 1st of October, the position will move to Momentfeed payroll and be located in their own office in IT Park.

About the role:

• Respond to Zendesk Tickets and make necessary changes on the client’s Platform.
• Manage scheduled tickets to ensure tickets that are scheduled are completed.
• Understand escalation requirements and reassign tickets to the appropriate member.
• Perform DPS projects on a case-to-case basis.
• Perform native location management (Foursquare, Facebook, Google, Yelp and Bing).

QUALIFICATIONS:

• The representative must have good attention to detail, and review the account specific notes before making changes.
• Must have experience with Excel and spreadsheets.
• Must have strong communication skills, as we’ll be adjusting the process in the near future.
• Open for Night Shift schedule.
• Candidate must possess at least a Bachelor’s/College Degree, any field.
• At least 1 year(s) of working experience in the related field is required for this position.

If you believe you’re the right person for this role APPLY NOW at http://www.go-va.com.ph/application-form/.

(Please make sure that you have answered our online application )

Salary is negotiable based on skills years of experience.

Interview and Assessment will be at: GO Virtual Assistants, Inc. 8th Floor Gagfa Tower, F. Cabahug Road, Mabolo, Cebu City (We are located next the Sykes Building)

We look forward to hearing from you.

Tagged as: Administration, specialist